Terms and Conditions
General
Please read these Terms and Conditions (“Terms”) before using this website.
Sports-Bag Ltd (“the Company” or “We”) provides you with access to this website in good faith and in accordance with the Terms below. Orders placed by you (“the Client”) must be in accordance with these Terms.
We reserve the right to modify or withdraw, temporarily or permanently, this website, or any part of it, with or without prior notice. You agree that we will not be liable to you or any third party for any modification to or withdrawal of the website.
We reserve the right to alter our Terms from time to time. Your use of this website or any part of it, following such change, will signify your acceptance of any such change. Although changes will be highlighted, it is your responsibility to identify and read them. If you do not agree to any changes to the Terms then you must stop using this website.
Hours
Our office hours are from 9am until 5pm, Monday to Friday, except Bank holidays. Due to the nature of our business, the telephone cannot be answered at all times but messages are cleared and calls returned at the earliest opportunity.
Pricing
Our prices are project related and depend on the nature of each order. We are subject to market forces and therefore prices are periodically subject to change. We are under no obligation to accept an order. Prices, offers and products are also subject to availability and may change at any time prior to acceptance of an order.
Order Processing and Delivery
Orders should be writing; they can be placed by email or post and are processed at the earliest opportunity. For large orders, we will provide and order form if necessary. The delivery method for a consignment will depend on its size and the delivery address location. A consignment could be delivered by our staff, courier or Royal Mail. The most cost-effective method will be adopted, as appropriate; clients will be informed accordingly and provided with relevant tracking information. Separate delivery terms and conditions will apply when this is outsourced.
Payment and Deposits
Our preferred method of payment is electronic bank transfer but cheque, cash or credit/debit card can be accepted, depending on the transaction. For new clients, advance payment will usually be required. We are able to process most credit/debit card types; such payments are processed by our card acquisition partner, Worldpay. All products remain the property of Sports-Bag Ltd until paid for in full.
A deposit might be required for certain orders. For small, standard orders, from regular clients, deposits are not usually necessary. For larger orders, particularly those that require initial financial outlay, a deposit is usually required. The standard deposit size is 50% of the total price, inclusive of VAT; we reserve the right to adjust this ratio. Deposits will be discounted from final invoices but could be forfeited in the event of order cancellation, after a financial commitment has been made by us.
Credit and Debit Card Security
We take credit and debit card information very seriously and transaction records are secured. While all reasonable care is taken to protect the confidentiality of credit/debit card details, Sports-Bag Ltd cannot be liable if, through no fault of its own, these details are intercepted and used by third parties. No computer record is kept of any credit/debit card information.
VAT
We are a VAT registered company (VAT No: 971 3510 29) and obliged by law to apply VAT to our prices, at the standard rate. Children’s garments are zero rated.
Quality Assurance
We work with reputable suppliers with rigorous quality control procedures and take every reasonable precaution to ensure our products conform to an acceptable level of quality. Although small orders are usually checked at our premises before dispatch, this might not always be practical for large orders or those sent directly from our factories.
Availability
We strive to ensure that the garments clients want are made or supplied. For reasons of fabric or stock unavailability, this is not always possible. Should we not be able to fulfill an order, the client will be informed at the earliest opportunity and every effort made to complete the order when possible.
Guarantee
Our garments are guaranteed for 30 days, from the date of delivery. They will generally provide several years of good service, if used for the purpose for which they are designed. However, this guarantee cannot apply if garments are used for a purpose other than that for which they are designed or care label instructions are not followed.
Returns
Returns cannot be accepted after delivery unless a delivered garment has a fault. Any faulty garment will be replaced or refunded, depending on the project circumstances.
Right to Cancel
Orders can be cancelled at any point until final project approval is given by a client or we or our suppliers are financially committed, whichever is sooner. Most projects will involve a deposit, which could be at risk if cancellation takes place after final approval or financial commitment is in place.
Cookies
Our website can be browsed anonymously. To optimize our service, a "cookie" might be used to track your visit. This is a small piece of information, designed to enhance a website visit, which is stored temporarily on a browser. A cookie cannot be read by a website other than the one that sends it and most last for a limited period only.
Intellectual Property
All content and software used on this site, including but not limited to, web site design, databases, text, graphics, logos, button icons and the selection and arrangement thereof, are the property of Sports-Bag Ltd or its suppliers, including our website provider (Squarespace) and are protected by English and international intellectual property laws.
Indemnity
You agree to indemnify and hold Sports-Bag Ltd and our website provider (Squarespace) and the directors, partners and employees, harmless from any claim, demand or warranty, including reasonable legal fees, made by a third party, due to or arising out of content you submit, post to or transmit through the website, your use of the site, your connection to the site, your violation of the Terms or your violation of any rights of another person or entity.
Liability
The Company’s liability and that of our website provide (Squarespace), for any injury (other than death or personal injury), damage or loss, in particular consequential loss, arising from the use of any goods purchased via or transaction arising from this website, or from the transaction itself, is hereby excluded. Any injury, damage or loss arising directly from the negligence of Sports-Bag Ltd or any of its suppliers or agents will be limited to a refund of the value of the products purchased, together with any delivery charges paid.
HTML Links
Neither Sports-Bag Ltd nor our website provider (Squarespace) make any representation or warranty concerning the content of other websites that might be linked to this site. We accept no responsibility or liability in respect of material on any website which is not under our control.
Company Registration Details
Sports-Bag Ltd is a designer, manufacturer and distributor/retailer of high quality sportswear. The brand name BattleAxe is wholly owned by Sports-Bag Ltd; registration details are below.
Office: Follifoot House Heath Lane Farnham Surrey GU9 0PU United Kingdom
Company Registration No: 4755110
Consumer Protection
The Terms and Conditions above do not affect your statutory rights.
Applicable Law
The terms of this contract shall be governed by English law and you consent to the exclusive jurisdiction of the English courts in all matters regarding it.
Contact Details
Contact details for the Company are:
Sports-Bag Ltd Follifoot House Heath Lane Farnham Surrey GU9 0PU United Kingdom
Tel: 01252 447439
Email: contact@battle-axe.co.uk